Frequently asked questions

Lodgerstrip acts solely as an intermediary between guests and property owners. The accommodation contract is formed directly between the guest and the property owner.
Lodgerstrip earns a commission or service fee for facilitating the booking.”
And:
“Payments collected by Lodgerstrip on behalf of property owners are held temporarily and are not Lodgerstrip revenue.”

Reviews, Disputes & Chargebacks
We encourage open and fair communication.
Disputes should be raised directly with us before initiating chargebacks or third-party claims
False, defamatory, or misleading reviews may be disputed where evidence exists
Chargebacks initiated without prior communication may result in evidence submission to payment providers

You can easily make a booking request online. Rest assured, we do not charge your card immediately after the request is made. The charge is only processed after proper confirmation.



We accept all major credit and debit cards, as well as bank transfers. The payment options will be displayed during the booking process.

    • Bookings confirmed 60 days or more before arrival are 100% refundable.
    • Bookings confirmed less than 60 days before arrival may be partially refundable or non-refundable, depending on the property’s specific policy.
    • Cancellation policies vary by property and are determined by the property owner or manager.
      All cancellation terms are disclosed prior to confirmation
      Refunds are governed by the owner’s policy
      Security deposits are handled by the owner or manager unless stated otherwise
      Important:
      Lodgerstrip cannot issue refunds without written authorisation from the property owner or manager.

You can either request a free brochure or browse through the images and videos available on our website.

Yes, you can modify your dates if availability permits. If the original property is unavailable, we can help you find an alternative. However, this depends on the cancellation policy of the booked property.

Yes, we offer concierge services and personalized experiences, but these must be booked at least two weeks before your arrival.


Yes, a deposit is required and varies between €250 and €10000, depending on the property. This amount is only blocked on your card and not charged.

This depends on the property. Each listing specifies whether utilities and cleaning services are included, so you’ll know before making a booking.

After booking, we will provide you with all the necessary information, including direct contact details for the property owner or manager, so you can resolve any issues quickly and efficiently.

You can either request a free brochure or browse through the images and videos available on our website.

We work directly with property owners and managers and personally visit these properties to ensure they meet our high standards. This guarantees that we offer only the best options to our clients